Safe-Guard Transforms Contract Payments and Claims Processing

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To increase customer satisfaction and improve the payment process, Safe-Guard aimed to eliminate any sticking-points in the customer journey that could cause contract and claims requests to be delayed. Today, the Tungsten Intelligent Automation Platform allows Safe-Guard to automate the contract process and accelerate the end-to-end claims lifecycle, from submission to payment. The solution extracts 86 data points from the 14 claims documents, eliminating the need for assessors to manually review them

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“With Tungsten solutions underpinning our mobile app, we can put new capabilities directly into our customers’ hands and help then access the services they need anytime and anywhere – boosting satisfaction and loyalty.”

Vice President of Operations

Safe-Guard

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