DIRTT manufactures highly customized interiors by combining its proprietary ICE® 3D design, configuration and manufacturing software with integrated in-house manufacturing. The resulting prefabricated interior construction method is a unique, end-to-end solution for the notoriously inefficient and fragmented construction industry. In 2014, DIRTT implemented an automated invoice processing solution in its accounts payable department.
“We were essentially taking an electronic process and making it manual,” says Brody Leitner, DIRTT Project Manager. “There was no way to track who was not approving invoices or where a particular invoice was in the process.”
Aligning actions, demonstrating valuesAt DIRTT headquarters, boxes and filing cabinets of paper invoices were in stark contrast to the company’s sustainable approach to building. “We pride ourselves on being environmental,” says Leitner, “yet we produced and consumed loads of paper in our AP process.”
Meanwhile, the filing cabinets were an unavoidable eyesore in the office—they were visible on client tours the company’s founder and CEO, Mogens Smed, enjoyed giving.
“Our motive to automate was pretty simple.” says Leitner. “We wanted to become paperless and get rid of the filing cabinets.
DIRTT has made responding to growth and change a standard practice, and it was clear that outdated manual invoice processing constrained the company’s agility. DIRTT faced a dilemma common for companies experiencing growth but still processing invoices manually: how could the company scale up operations without hiring more AP staff?
Another reason that DIRTT selected ACOM was its partnership with Kofax, a company Leitner acknowledged “has one of the most powerful OCR technologies in the world.”
Seamless integration and supportACOM completed the automated invoice processing implementation in five weeks and rolled it out to all three of DIRTT’s companies at once. “The integration between our ACOM and ReadSoft technologies is solid,” Leitner says. “If an issue does arise, DIRTT can get immediate assistance with either technology.”
“In a paper world,” Leitner says, “it’s hard to know what’s really happening, whether you’re behind, and, if so, why? For the first time, we can see what AP is doing. As soon as we have the data, we know where things are.”
Greater employee efficiency, satisfactionAnother result of automation is that some AP staff can now focus on higher-value tasks. For example, Leitner says, DIRTT no longer needs an employee dedicated to the task of manual invoice matching. Automated invoice processing renders this cumbersome task obsolete. Instead, summer interns optimize invoices.
“They analyze the performance statistics,” Leitner says, “to determine which vendors’ invoices can automatically flow through without manual intervention.”
Wide-ranging benefits, documented successDIRTT has increased the number of invoices processed from 120 per day to 230 per day. The AP department archives its invoices digitally, and they are instantly available.
As for the greatest benefit of the new process, Leitner says each person—from AP staff to the VP—has something he or she likes best. “It’s all the little things that make up the whole solution,” he says.
DIRTT CEO Mogens Smed says one the best things automated invoice processing did is eliminate 16 file cabinets. In fact, he replaced the paper storage with a foosball table and insists that employees play every day.
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