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50 Percent of Top U.S. Life Insurers Embrace Kofax TotalAgility to Enhance Customer Journeys

Irvine, CA, April 4, 2018 – Kofax®, a leading provider of software to simplify and transform the First Mile™ of business, today announced that Kofax TotalAgility® is accelerating the digital transformation efforts of half of the top-ranked life insurers in the U.S.

By digitizing critical touchpoints—such as onboarding new policy holders, processing insurance claims and provisioning services—the TotalAgility platform helps accelerate customer journeys to a positive outcome, delivering a frictionless experience and increased loyalty. TotalAgility includes a fast-to-deploy set of capabilities, including omnichannel information capture, business process automation, robotic process automation, analytics, customer communications management and e-signatures.

  • A leading property and casualty insurer in the U.S. initially partnered with Kofax to improve driver license information extraction through its native mobile applications. This insurer is now leveraging the unmatched capabilities of Kofax TotalAgility to digitally transform multiple use cases across the enterprise.
  • A leader in insurance claims administration and tracking recognized the need to move from manual, paper-based tasks to a fully automated digital solution for customer onboarding and claims processing. The company selected TotalAgility based on its ability to enhance efficiency through automation, resulting in improved employee productivity and reduced operational costs.
  • A top reinsurance broker is deploying TotalAgility to enable multi-channel information capture from any source, process automation for seamless customer onboarding and process intelligence for ongoing execution improvements. The company will further leverage TotalAgility in other areas as part of its ambitious digital transformation strategy.

“When insurers focus solely on the front-office customer experience, they miss opportunities to improve the entire customer journey, reduce costs, improve compliance, and leapfrog the competition,” said Reynolds C. Bish, Chief Executive Officer of Kofax. “TotalAgility is a unified, scalable platform that digitizes end-to-end processes for greater overall efficiency and long-term policy holder satisfaction.”

Supporting Resources

The Role of Customer Engagement in a Digital Transformation Strategy webinar
Customer Experience: A Catalyst for Digital Transformation white paper
Improving the Customer Journey with Digital Transformation video

About Kofax

Kofax is a leading provider of software to simplify and transform the First Mile™ of business. Success in the First Mile can dramatically improve the customer experience, greatly reduce operating costs and increase competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers these through its direct sales and service organization, and a global network of more than 800 authorized resellers in more than 70 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.

April 04, 2018