Market demands for greater integration of technologies that improve customer engagement, drive operational excellence and expand capacity sparked the creation of the Kofax Intelligent Automation Platform. Consolidating complementary automation and artificial intelligence (AI) and a best-in-class marketplace ecosystem forms a connective tissue that enables digital transformation of end-to-end business operations at scale.
Kofax Intelligent Automation leverages machine learning to transform structured and unstructured data into actionable insights, and embedded AI smartly recognizes people, content and context. The result is a powerful “total” workforce comprising digital workers and human talent—without the friction and cost of juggling multiple, disparate point solutions. Your organization benefits from lower total cost of ownership and reduced manual work and errors. Your workforce is more productive, and customers are more engaged. And the open architecture of the Intelligent Automation platform allows you to customize your transformation, adopting and extending platform capabilities at your own pace.
Your digital transformation journey is unique. Kofax Intelligent Automation delivers on the promise of digital transformation.
Natural Language Processing
Kofax Intelligent Automation leverages AI technologies, including natural language processing (NLP). Sentiment analysis and entity extraction improve customer and employee engagement and loyalty, deliver greater insights to the voice and opinions of social media, chat bot dialogs and email, and enhance decisions through greater understanding of intent.
Entity extraction automatically—and with a high degree of accuracy—determines which entities are being referred to by the text using both NLP techniques and analysis of information gleaned from contextual data in the surrounding text. For example, is the word “jaguar” referring to a large cat or a car?
Sentiment analysis, in combination with other NLP algorithms, reveals the customer’s opinion about a range of topics—from your products and services or your location, to your advertisements, or even your competitors. Sentiment analysis is not a once-and-done effort and provides ongoing value.
Using a combination of NLP and machine learning, specific data is found, recognized as valid and then extracted to be compiled into a data set or for ingestion into a business application. Over time, this process “learns” and can more accurately and efficiently extract data for business processes.
Kofax Intelligent Automation provides five interoperable technologies on a single, flexible platform, eliminating the friction and cost of managing multiple vendor technologies, procurements and relationships. Organizations that work like tomorrow use Kofax Intelligent Automation–today.