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Always contact your Microsoft support team for initial support, they are trained on Kofax ICS.

Support teams monitor incoming email requests. Sales and partner pre-sales teams also monitor email Requests, and be sure to check the ICS FAQ for additional support.

Frequently Asked Questions – Get your support answers here!

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Common questions:

Answers to your questions about Line Item Extraction and Verification

  • Please visit the FAQ page for information on how to set up/deploy Line Item Extraction

Still seeing issues with setup

  • I did not get my confirmation email including the auth key. I only received an order confirmation.
    • Sometimes the emails with credentials end up in the SPAM folder. We will reset your password and let the system send you a new one.
  • I am receiving some strange errors in NAV when trying to use the OCR service – where do I turn?
    • First, check your CU release. We work with all releases, but please make sure you’re on the latest, if possible.
    • Second, contact your Microsoft support line. They will help you diagnose the issue.