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Deliver Impeccable Claims Handling and Customer Service

Process claims faster and smarter with intelligent automation.
Overview
Overview

Power Your Claims Processes from One Platform

Transform your claims process and the level of service you deliver by deploying a fully-automated claims processing solution. Empower policyholders to capture and send documents with a mobile device, track claims status anytime and customize company communication preferences online. Through automation, you can dramatically reduce claims processing timelines, lower your costs and streamline settlements—all while keeping customers engaged and informed.
businesswoman looking at a tablet and documents
Capture and accelerate document processing

Capture and accelerate document processing

Capture and send documents across any device and channel—accelerating processing times and improving service levels.

Connect enterprise systems and streamline incoming data

Connect enterprise systems and streamline incoming data

Automate system-to-system interactions and integrate data from internal and external systems.

Automate and manage every touch point

Automate and manage every touchpoint

Automatically trigger case opening, claim creation, assigning an adjuster and scheduling appointments.

Benefits
Benefits

Enhance Customer Experience and Unlock Cost Savings

When you automate your claims processes, you boost organizational efficiency, improve customer service, maintain regulatory compliance and cut costs. 
Enhance the Customer Experience and Unlock Cost Savings

Simplify

Eliminate manual labor, speed processing and reduce cycles leveraging a single, powerful platform.

Analyze

Provide management visibility across operations and gain processing performance insights through business analytics.

Transform

Accelerate payments and improve subscriber satisfaction while growing your profit margin.

Empower

Policyholders can capture and send documents with their mobile devices, track claims status anytime and customize communication preferences online.

Capabilities
Capabilities

Transform Service and Engagement with Kofax Intelligent Automation

Organizations that work like tomorrow use Kofax intelligent automation to transform claims processing and deliver a superior customer experience.

Artificial Intelligence

With embedded AI such as natural language processing (NLP), machine language and low-code development capabilities, Kofax makes it easy to streamline document processing.

Process Orchestration

With a set of low code and no-code development capabilities, business users and citizen developers can design, build and run digital workflows easier and smarter.

Robotic Process Automation

Kofax RPA makes task automation happen by streamlining system integration and automating time-consuming manual tasks, delivering end-to-end automation better than any other solution.

E-Signature

Digitize paper-based processes with electronic signatures, customizable branding options and integration into your customer facing applications.

Customer Communications

Kofax automates and streamlines how you produce and manage personalized correspondence so you can engage with customers the way they prefer.

Case Studies
Case Studies

What's Your Tomorrow?

TotalAgility has transformed the way we process claims and provided us with deep insight into the data contained in the reports we read.
Spokesperson
European Insurance Company
Without a doubt, Kofax solutions are helping us to adapt as customer demands and market conditions change, and maintain our leading position on the market.
Spokesperson
Leading Global Insurer
Safe-Guard
With Kofax solutions underpinning our mobile app, we can put new capabilities directly into our customers’ hands and help them access the services they need anytime and anywhere—boosting satisfaction and loyalty.
Vice President of Operations
Safe-Guard
Chicago skyline

Ready to get started?

Whether you need to digitally transform a simple task or an end-to-end process, we can help you do it.