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Deliver Impeccable Claims Handling and Customer Service

Process claims faster and smarter with intelligent automation.

Overview

Transform Claims Processing With Automation

Claims processing automation can lower your costs, streamline settlements and reduce processing timelines—all while keeping customers engaged and well informed.

  • Capture and accelerate document processing timelines
  • Create system-to-systems interactions to integrate data
  • Automate and manage every touchpoint from case openings, to assignments to scheduling appointments
businesswoman looking at a tablet and documents
Case Studies

What's Your Tomorrow?

HMI Performance Incentives
“To help our clients thrive, we need to capture deep insights into their customers’ preferences and buying behaviors – and with TotalAgility at the heart of our rewards experience, that’s exactly what we’re achieving. Of all the solutions we evaluated, we were most impressed with the Tungsten offering. Tungsten brought together all of the core capabilities we were looking for in a single, tightly integrated platform.”
Lincoln Smith
Chief Strategy Officer,HMI Performance Incentives
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“With Tungsten solutions underpinning our mobile app, we can put new capabilities directly into our customers’ hands and help then access the services they need anytime and anywhere – boosting satisfaction and loyalty.”
Vice President of Operations
Safe-Guard
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“TotalAgility has transformed the way we process claims and provided us with deep insight into the data contained in the reports we read. We’ve redeployed 15 employees from our claims department to other areas of the business that require more creative or strategic work, which represents a major efficiency savings for us.”
Spokesperson
Large European Insurance Company
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Without a doubt, Kofax solutions are helping us to adapt as customer demands and market conditions change, and maintain our leading position on the market.
Spokesperson
Leading Global Insurer
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Learn more about our satisfied customers: View All Case Studies
Capabilities

Process Your Claims Faster with Intelligent Automation

Artificial Intelligence

Streamline document processing with embedded AI such as natural language processing (NLP), machine language and low-code development capabilities.

Digital Workflows

With a set of low code and no-code development capabilities, business users and citizen developers can design, build and run digital workflows easier and smarter.

RPA

Robotic process automation makes task automation happen by streamlining system integrations and automating time-consuming, manual tasks.

E-Signature

Digitize paper-based processes with electronic signatures, with customizable branding options and integrations into your customer facing applications.

Customer Service

Automate and streamline how you produce and manage personalized correspondence, so you can engage with customers the way they prefer.

Benefits

Enhance Customer Experience and Unlock Cost Savings

When you automate your claims processes, you boost organizational efficiency, improve customer service, maintain regulatory compliance and cut costs. 
Enhance the Customer Experience and Unlock Cost Savings

Simplify

Eliminate manual labor, speed processing and reduce cycles leveraging a single, powerful platform.

Analyze

Provide management visibility across operations and gain processing performance insights through business analytics.

Transform

Accelerate payments and improve subscriber satisfaction while growing your profit margin.

Empower

Policyholders can capture and send documents with their mobile devices, track claims status anytime and customize communication preferences online.

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Ready to get started?

Whether you need to digitally transform a simple task or an end-to-end process, we can help you do it.
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Products to Power Your Digital Workflow Transformation

Workflow Automation

Tungsten RPA

Tungsten RPA technology enables you to automate labor-intensive, multi-step tasks across systems and data sources with no coding.

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Workflow Automation

Tungsten TotalAgility

TotalAgility Intelligent Automation Platform accelerates business processes with document intelligence, task automation and process orchestration.

Learn more
View All Products