Consumers dissatisfied with your level of service and engagement during the claims process are likely to take their business elsewhere. When you consider that nearly 50% of insurers still rely on manual processes, the issue becomes clear: Manual processes are error-prone, inefficient and do not allow for the convenience, visibility and communication that insurance customers demand.
Transform your property and casualty insurance claims process and the level of service you deliver to policyholders by deploying a fully automated software workflow. Empower policyholders to capture and send documents with a mobile device, track claims status anytime and customize company communications preferences online. Through automation, you can dramatically reduce property insurance claims processing timelines, lower your costs and streamline settlements—all while keeping customers engaged and informed.
Clients all over Europe rely on us for insurance services and top-quality legal assistance…the more our teams can do to improve the customer experience the better. By streamlining the way we create and share content, Kofax Customer Communications Manager helps us to engage more effectively with customers and guarantee a high standard of communication that keeps them informed and satisfied.
When you automate your claims processes, you boost organizational efficiency and customer service, and cut costs. Through faster, more accurate settlement of claims, you drive better, longer-term relationships with your policyholders.