Automate the Collection, Extraction and Validation of Incoming Information and Distribute to Business Process Workflows
Organizations receive a high volume of varying document types from a wide range of channels that launch or continue internal business processes. Many do not have standard processes or capabilities in place to automate the collection and processing of documents, relying on expensive, error prone manual processes to scan, extract and enter data.
Deploy digital mailroom automation software comprising capture and business process management technology to automatically extract and validate information from incoming business mail (paper and electronic formats and channels) and convert it to structured electronic information that feeds business processes and systems across the enterprise. Leverage process automation to mitigate exceptions that cause significant friction in customer-facing processes. Track, review and gain insight into how well typically opaque business processes are working from the very first point of customer contact to the final business decision.
Create high-quality digital images of received documents, and automatically extract all critical business information.
Streamline movement of “in good order” documents and support correction of “not in good order” documents.
Gain new, actionable analytic insights into entire business processes, and monitor critical applications for better control.
Scale centrally managed mailroom operations across the enterprise and beyond to virtually support stakeholders.
Employees can receive, read and respond to post when they are at home or on a business trip, rather than waiting until their return to the office. If someone is on holiday, correspondence is sent to a different team member instead. These savings help us respond to customer enquiries in a timelier manner and provide better service.
When you employ automation to extract and validate information from incoming business mail and distribute it to business process workflows, you increase process throughput and revenue generation. By leveraging the power of process automation, you can also resolve exceptions without stalling your overall business processes.