The systems that still run many businesses weren’t designed for the speed, collaboration, adaptability and self-service capabilities required to satisfy your connected, digitally-savvy customers. To compete in this new reality and become a more digital business, you must engage with customers in ways that feel simple, connected and intuitive.
This is especially important in the First Mile™—those information-intensive, high-value customer journeys that create business value for you and your customer, journeys such as onboarding, mortgage or loan origination, insurance claims processing and new policy applications, citizen service provisioning, invoicing and accounts payable and more. By making these meaningful interactions seamless, fast and straightforward, you create and sustain profitable customer relationships.
Kofax TotalAgility® is a unified digital transformation platform that dramatically simplifies the First Mile™ of business, accelerating high-value customer journeys to a positive outcome. TotalAgility efficiently engages customers, partners and all other people and systems necessary, delivering more value at critical touchpoints throughout the customer journey. TotalAgility transforms the critical processes of customer engagement by combining mobile and omnichannel interaction, process management, robotic process automation, information capture, customer communications, e-signature, and process intelligence and analytics capabilities in a unified, scalable platform.
By providing a modern, mobile-first, omnichannel platform, TotalAgility enables you to develop and deploy intelligent business processes—specialized, highly adaptable, mobile-enabled applications designed for engaging your customers better. And you can create a seamless, real-time link between your customer-facing systems of engagement and the internal systems of record that run your business, minimizing the need to modify enterprise applications, systems or repositories.
A friction-free First Mile, and subsequent mutually beneficial engagements throughout a business process and over the customer lifecycle, can result in a sustainable competitive advantage, reduced operating costs and loyal, satisfied customers over the long term.
Optimize the Customer Experience
Deliver fully digital customer engagement interactions anytime, on any device, from virtually anywhere. Connect with your customers in the manner they prefer through responsive, dynamic service processes and with content that is unique to them.
Reduce Operating Costs
Enable better First Mile processes without the need for labor- and cost-intensive modifications to legacy applications. The open TotalAgility platform architecture enables intelligent business processes and integrates easily with existing systems, so you can deploy at your own pace, either on-premise or in the cloud.
Drive Revenue Via Customer Self-Service
By embracing a digital self-service model, you can provide your customers with the control and functionality they want, anytime and anywhere, while minimizing costs and increasing your profitability. Reduce error-prone, unnecessary manual processing and latency, while improving customer satisfaction.
Optimize the connection between your systems of engagement and systems of record. Information and documents shared with customers, suppliers, third-party services and internal systems can be processed “straight-through” or presented to knowledge workers and customers in an integrated way to streamline human decision-making.
Leverage the power of near real-time content and process data analytics to make faster, more informed decisions, and empower your workers to instantly change an in-flight process without IT assistance for better, faster and more responsive service.