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http://www.dpsmagazine.com/ongoing-evolution/

Ongoing Evolution: CCM Solutions Continue to Advance

Customer communications management (CCM) strategies help organizations manage customer correspondence. CCM continues to evolve with advanced technologies like the cloud and artificial intelligence (AI), making it more effective and efficient, while also posing new challenges.

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Optimize Your Customer Engagement with Customer Communications Management (CCM)

Customers of all ages engage with their vendors through more channels than ever, including chat, email and online communities. Learn how to understand your customers' communication channel preferences and effectively manage communication across all desired touchpoints in this buyer's guide.


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