See how you can visualize the management of incidents, ensure and track SLA compliance, and easily escalate and reassign cases for better case management and an understanding of how your systems are running.
Aragon identifies Kofax as “an ideal choice for WCA initiatives, in part due to complex workflows associated with mission-critical document processes.”
Kofax has been recognized as a Strong Performer in “The Forrester Wave™: Robotic Process Automation, Q2 2018” report.
Discover how Duke Energy, one of the largest utilities companies in the U.S., has harnessed the power of Kofax Kapow™ to automate processes across customer service, finance and IT… just for starters. This real-world case study will give you concrete strategies and tactics for powering robotic automation throughout your organization.
Preparing for the Era of Intelligent Automation
PPL Corporation, headquartered in Allentown, Pennsylvania, controls more than 11,000 megawatts of generating capacity in the U.S., sells energy in key U.S. markets, and delivers electricity to 4 million customers in Pennsylvania and the United Kingdom. The company has been successful by adhering to an integrated corporate strategy to generate and sell competitively priced energy in key U.S. markets and operate high-quality energy delivery businesses in selected regions around the world. They have become one of the most successful energy companies in the nation by focusing on excellence in operations, financial discipline and outstanding customer relationships.
With a unique portfolio in areas such as electrical distribution, industrial automation, critical power, and cooling, Schneider Electric is the only global specialist in energy management.
Climate and energy politics and social and technological developments are significant challenges for energy suppliers. To increase efficiency, Kelag decided to automate data entry and the process of comparing rankings on price-comparison sites with Kofax RPA.
Aiming to manage incoming post more efficiently, Kelag engaged SmartCAP IT-Solutions to build a digital mailroom with Kofax solutions. Today, letters are scanned, electronically processed and integrated into relevant business process – reducing manual work and driving ultra-responsive service.
This integrated utility company provides electricity generation, transmission and distribution services to approximately 1 million retail customers, and delivers around 800,000 acre-feet of water annually.