Is your bank ready to deliver an omnichannel experience to your customers, from mobile to online to branch to call center? Celent's lastest report, Omnichannel Customer Acquisition 2.0 explains what it is and how to get there.
The Digital Banking Report conducted a survey of financial services organizations globally to determine how well institutions are able to engage with consumers throughout the entire customer journey including new account opening and onboarding processes.
In this report, AIIM's recent research identified digitalizing core organizational processes as currently the most important practice area for organizations relative to achieving their digital transformation goals.
Aragon identifies Kofax as “an ideal choice for WCA initiatives, in part due to complex workflows associated with mission-critical document processes.”
Watch this discussion on how financial institutions are implementing “omni-channel onboarding” to initiate long-term relationships, tracking and analyzing transaction flows within each channel, and eliminating paper-based onboarding processes while reducing costs and time delays.
Do you know there’s an easy and faster way to onboard your next customer? A process that used to take days or weeks can now be completed in about 10 seconds. Jim Marous from the Financial Brands shares how ID verification and facial recognition can be used for onboarding and while lowering the risk of fraud for KYC compliance.
Digital transformation is a journey, not a destination. Each organization evolves at its own pace, but is the journey ever truly over? 451 Research shares their view on the exploration of mobile and digital transformation on this engaging webinar.
Banks, credit unions and insurance companies may have differing business models, but they all have a common goal: better conversion and retention rates. Better customer onboarding usually translates to better conversion and retention. For this reason, organizations continue to invest in digital technologies to streamline operations and eliminate time-consuming online interactions in areas such as new account opening, loan origination and policy applications.
In this webinar Carl Lehmann, Principal Analyst at 451 Research discusses how industry leading enterprises pursue digital transformation from both business and technical perspectives. View this webinar to learn how to define and structure digital transformation initiatives unique to your firm and how best to make use of digital automation platforms for IT and business transformation.
Embracing Digital Transformation: What is the next phase of the technology revolution in mortgage?