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Achieving a Step Change in Customer Engagement

Preparing for the Era of Intelligent Automation


Kofax Monitor

Monitor, assess and manage the operational health of your Kofax systems.


Spectrum Health Leverages Paperless Solution to Achieve “One Patient, One Record” Goal

Spectrum Health is a not-for-profit health system in West Michigan offering a full continuum of care through the Spectrum Health Hospital Group, which is comprised of nine hospitals including Helen DeVos Children’s Hospital, a state of the art children’s hospital that opened in January 2011, and 190 service sites; the Spectrum Health Medical Group and West Michigan Heart, physician groups totaling more than 600 providers; and Priority Health, a health plan with 625,000 members. Spectrum Health is West Michigan’s largest employer with more than 18,000 employees. In 2011 and 2010, Spectrum Health was named a Top 10 Health System by Thomson Reuters. The healthcare system’s vision is to become the national leader for health by 2020. To achieve that goal, Spectrum Health adopted five core values: excellence, integrity, compassion, teamwork and respect. Those values are reflected in every aspect of the business, including information technology.


Sanlam Radically Improves Service Delivery, Processing Times and Business Growth

Sanlam is a leading financial services group, originally established as a life insurance company in 1918. Headquartered in Bellville, South Africa, the company has offices throughout South Africa and business interests elsewhere in Africa, Europe, India, the USA and Australia. Sanlam provides financial solutions to individual and institutional clients. These solutions include individual, group and short-term insurance, personal financial services such as estate planning, trusts, home and personal loans, savings and linked products, investment, asset management, property asset management, stockbroking, risk management and capital market activities. Sanlam’s vision is to be the leader in client-centric wealth creation and protection.


Kofax Streamlines Processing Millions of Affordable Care Act Insurance Applications

The Centers for Medicare & Medicaid Services (CMS) is a federal agency within the U.S. Dept. of Health and Human Services. It administers the Medicare program and works in partnership with state governments to administer Medicaid, the State Children’s Health Insurance Program and health insurance portability standards.


Serco Deploys a Digital Workforce to Boost Case Management Efficiency for a Major US Federal Agency

Serco assists millions of consumers each year through case-management efforts which involve the intake and processing of tens of millions of documents and hundreds of millions of data records.

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