Propelled by the wealth of data at their fingertips, customer expectations for mobile retail experiences are at all-time highs. Simple, accurate and fast mobile solutions empower you to provide customers a better experience that improves satisfaction and breeds loyalty.
This eBook makes the case that program enrollment is a government agency’s most important constituent engagement. It guides the reader through a 7-step assessment of their current program enrollment capabilities, and it offers proactive solutions for creating a better program enrollment experience.
Leveraging Technology to Onboard Customers Faster and Drive Loyalty Why do so many banks deliver such unsatisfying onboarding experiences? Three reasons stand out: Process complexity, more demanding customers, and expanding channels.
Safe-Guard Products uses Kofax solutions to revolutionize how it manages millions of contracts and thousands of claims, reducing adjudication times by more than 75%, boosting productivity by 30% and improving customer satisfaction by 15%.
Learn how a gift card sales interactive dashboard integrates Kofax mobile payment transaction data with data from downstream business systems of record into a single analytical experience for the information you need to improve your customers’ experiences.
The challenge for both health and property and casualty (P&C) insurers is improving operational performance of claims in light of mandates. Learn how to transform your claims model into a convenient, seamless, affordable, reliable and transparent process for health, accident and injury claims.
Mobile technology continues to transform the way insurers engage with policyholders. To win in this competitive environment, you need to employ a future-ready mobile solution that meets your business goals as well as the ever-changing expectations of your customers.
Whether it’s applying for a new policy or filing a claim, customer interactions are where the battle for lifetime brand loyalty begins. Customers expect ease of use, intuitive, self-service, fast response and visibility into the process.
Is your bank ready to deliver an omnichannel experience to your customers, from mobile to online to branch to call center? Celent's lastest report, Omnichannel Customer Acquisition 2.0 explains what it is and how to get there.
The Digital Banking Report conducted a survey of financial services organizations globally to determine how well institutions are able to engage with consumers throughout the entire customer journey including new account opening and onboarding processes.