Is your bank ready to deliver an omnichannel experience to your customers, from mobile to online to branch to call center? Celent's lastest report, Omnichannel Customer Acquisition 2.0 explains what it is and how to get there.
The Digital Banking Report conducted a survey of financial services organizations globally to determine how well institutions are able to engage with consumers throughout the entire customer journey including new account opening and onboarding processes.
Aragon identifies Kofax as “an ideal choice for WCA initiatives, in part due to complex workflows associated with mission-critical document processes.”
Learn the role of the customer experience in digital transformation initiatives, see insights from 451 Research that uncover the state of digital transformation at organizations in multiple industries, and real-life stories of organizations that have partnered with Kofax on their digital transformation journey.
Digital transformation is a journey, not a destination. Each organization evolves at its own pace, but is the journey ever truly over? 451 Research shares their view on the exploration of mobile and digital transformation on this engaging webinar.
Discover how to improve your digital transformation initiatives with e-signatures and check fraud prevention in both front-office and back-office operations. Learn how to prevent check signature forgery and derive value and ROI from a combined e-sign and check fraud detection solution.
Doing more for customers: The opportunities for going above and beyond the traditional role of a bank. Kofax and Marketforce's webinar discussed how the "Generation Selfie,",shaped by the personalised and meaningful interactions pioneered by the likes of Amazon and Netflix, has increasingly high expectations of its banks.
Companies need to transform their business processes, not just improve them. They need to go from mobile enabled to mobile centric. But how do I do this without replacing what I already have? How do I better support mobile customers and staff? Where do I start?
Kofax and Marketforce's Digitizing the Customer Experience in Banking webinar explored the modern customer’s expectations of digital banking and the benefits of a predominantly digital customer experience for banks. It also covered the challenges to the process, in relation to technology, security and trust.
Embracing Digital Transformation: What is the next phase of the technology revolution in mortgage?