Business and customer communications today have to be personal and managed efficiently across multiple channels, including email, web, SMS and printed documents. To manage effectively, you need a platform that enables full visibility and control of all inbound and outbound communications—providing quicker access to information while also ensuring compliance and reducing your expenses.
What is Customer Communications Management (CCM)? Customer Communications Manager (CCM) is a software platform enabling organizations to manage communications across multiple channels, including email, web, SMS and printed documents.
A unified platform helps you engage with your customers in the manner they prefer with personal communications while cutting your infrastructure costs.
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While customers expect that you interact with them in the manner they prefer, it often requires too much time and IT involvement. The result: standardized and impersonal communications. An agile, enterprise-wide communications platform unifies your web, mobile and print channels, enabling personal, dynamic correspondence that engages your customers.
In today’s demanding business environment, fast communications and reduced costs can be competing objectives. Integrating your inbound and outbound channels with a centralized communication server is key to efficient, reliable and secure exchange of increasing volumes of business-critical messages and minimizing your operational expenses.
Create personal communications for better customer engagement while ensuring secure, reliable exchange of messages across inbound and outbound channels.