Kofax Mobile Capture Platform: Features

Improve the customer experience with dynamic, real-time mobile engagement

Single, Open Platform

Deliver any mobile capture and engagement use case from a single, open platform—all under your control and resources. Your organization won’t be stuck with closed point solutions. Easily extend to new applications and solutions, all from the same platform and vendor.

Real-time Data Extraction and Validation

Customers simply point, click and confirm. Data contained within documents is automatically entered for the user, eliminating the need for tedious manual entry. The process promotes self-service to significantly simplify and accelerate transactions.

Advanced Analytics

Real-time dashboards and visibility provide insight into performance spikes, drop-offs, bottlenecks, document costs per channel (mobile, fax, etc.) and countless other metrics. As you see what’s happening in the process in real-time, you can quickly make improvements and other critical modifications.

Patented, Advanced Image Perfection

Running natively on the device, Kofax technology turns smartphones into advanced information-capture devices, ensuring the best images are captured for the user. This overcomes challenges for lighting, blur, jitter, optics, background and document size.

Patented, Advanced Data Matching

Captured information is automatically matched, validated and corrected, eliminating the need to burden customers with manual correction of data. More importantly, more accurate data is available to the downstream processes and systems for analytics, upselling and revenue-generating opportunities.

Capture and Understand Content

Orchestrate the mobile user experience and app flow with Kofax technology, resulting in dynamic customer engagement. Utilizing industry-standard HTML5, deliver customer-facing mobile experiences that help your organization capture and understand content, while orchestrating and managing the end-to-end user experience, business rules and process.

Multichannel Engagement

Beyond mobile, any app or process can be extended to additional customer engagement channels such as portals, web, email, fax, print streams, scanners and multifunction peripherals. Organizations can enable customers to engage them and their services via any available channel.