
Claims Processing Automation: Power Up Your Digital Transformation
Findings from the Kofax 2022 Intelligent Automation Benchmark Study produced by E.I Studio, the custom division of Economist Impact
The Anatomy of High-value Workflows
Executives are examining their critical workflows, including onboarding automation, and identifying the data sources and procedures they believe are ready to be automated. Respondents say there’s a common thread across these strategic workflows.
Document Intelligence:
Transforming Data into Intelligence
Data pulled from multiple sources—the web, internal systems and various documents—is key to critical processes driving business. Respondents said their onboarding automation ambitions are powered by:
Process Orchestration:
Keeping Pace
Important for those surveyed was ensuring ongoing orchestration of automated processes to ensure systems run smoothly, especially considering shifting regulations that govern their industries. Executives said their onboarding automation processes require ongoing effort to:
Connected Systems:
Linked Together
To support their onboarding automation processes, executives said they were prioritizing robust connections between systems, data and applications that work alongside each other. The most cited applications that must be connected are: