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Bendigo Health
Case Study

Enhancing Patient Care With Rapid Access to Vital Healthcare Information


Paper Records Digitized


Clinical Records Delivered Daily


Patient Care Experiences

To improve healthcare experiences throughout the Loddon Mallee region of Victoria, Australia, Bendigo Health aimed to empower its clinicians to make well-informed care decisions faster. Through document scanning and workflow automation solutions, the organization can now deliver data to its medical staff at the touch of a button.

“We’ve now replaced manual document-management processes with a highly automated workflow—enabling us to put important information at our medical team’s fingertips faster than ever.”
Julie Ritchie
Director of the Health Information Services, Bendigo Health

Meet Bendigo Health

Employing 4,000 people, Bendigo Health is a regional health service in the state of Victoria, Australia. The organization treats 51,000 inpatients, triages more than 57,000 emergency attendees and delivers more than 1,500 babies each year. Bendigo Health’s 724-bed hospital services are complemented by 11 operating theatres, an 80-bed psychiatric inpatient unit and a 20-bed intensive care unit, as well as community and mental health services across the region.



Kofax TotalAgility®


Document Scanning
Optical Character Recognition (OCR)
Digital Transformation