Calming a turbulent workflow
After integrating document processing into one shared services center, Cook Medical was inundated with more than 1,500 faxed orders per day. The company’s 12 associates quickly ran up against the grueling constraints of a manual process that couldn’t scale to support the increased volume. They struggled to key data into the order entry system fast enough to continue delivering on the company’s promise to ship product within 24 hours.
“The manual handling caused a significant amount of chaos,” says Lou Ann Fortner, Customer Service Manager. “To meet our deadlines and not set back the shipping department, we needed a more efficient way to process purchase orders.”
Despite the spike in volume, purchase orders were automatically interpreted, verified, validated and readied for automatic processing.
Lower costs, faster processingWith its Kofax solution in place, Cook Medical approaches the future strengthened by advancements in its document processing. The company now enjoys a variety of benefits:
- Stronger time management
- 25% reduction of labor
- Lower payroll due to earlier shifts
“Working with ReadSoft has been great,” says Fortner. “With open lines of communication and a wonderful support system, they have provided new opportunities for our business to grow and succeed.”
TotalAgility Intelligent Automation Platform accelerates business processes with document intelligence, task automation and process orchestration.
Kofax RPA enables you to automate labor-intensive, multi-step tasks across systems and data sources with no coding.