During these turbulent times, both socially and economically, organizations across the globe are facing common struggles. Within a matter of months, a “new normal” has taken hold. Many employees have shifted to working from home. Offices are closed, and customers seek ways to engage and transact remotely.
In this environment, controlling costs and pinpointing areas for efficiency have never been more important. This is especially true for organizations’ document-intensive processes. Many still struggle with high volumes of paper and electronic documents, multiple disparate communication channels, manual repetitive processing steps, and hard-to-integrate backend systems. These challenges reduce information visibility and enterprise agility, swell operational costs, and slow customer response and resolution times.
Now, more than ever, what’s needed is a way to make these document-based processes more efficient by automating the acquisition, understanding and integration of the documents and unstructured information contained in them.
Fortunately, artificial intelligence (AI) has made this a reality, and when working alongside multichannel document capture (including mobile), it enables users to quickly and accurately acquire and process ANY document of importance by understanding what the document or email is about, what information it contains and what to do with it. It’s an essential element of a larger intelligent automation platform to help organizations build and manage a powerful “total” workforce of digital and physical workers and scale across the enterprise.
Choosing the Right Partner
Embracing a smarter way to manage documents and the data they contain is a core component of any true digital transformation initiative. The question is: How do you decide which automation partner is right for your organization?
For the second year, Kofax has been named a Leader in the recently released Everest Group Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment 2020. Kofax was rated the highest among competing solutions for its advanced capabilities to capture data from documents (e.g., email, text, PDF, and scanned documents), categorize, and extract relevant data for further processing using a combination of AI technologies such as computer vision, OCR, Natural Language Processing, and machine/deep learning.
Other highlights include Kofax recognition as:
- The only IDP leader to score highest in 3 categories around breadth of products, product capability and analytics
- The only IDP leader that is also an RPA top-rated provider, both critical components of a complete intelligent automation solution
- A top IDP solution provider across major industries