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How Intelligent Automation is Changing Business in 3 Key Industries

Moving Beyond the Automation Basics

You’ve no doubt heard that IA drives productivity, enables organizations to reduce costs and improves employee and customer satisfaction.

But you’re not the type to just take our word for it. You want numbers. We get that.

In this post, we’re highlighting organizations from 3 industries who are using IA to realize significant gains.


Intelligent automation enables businesses to optimize basic banking processes, eliminate errors in critical processes and share data between disparate systems seamlessly.

ABN AMRO enables customer-centric banking services
One of the leading banks in the Netherlands, ABN AMRO delivers personalized, high-quality services at speed and scale while meeting stringent regulatory requirements.

Relying on Kofax TotalAgility™ , the bank has reduced the cost of key processes by 90% while accelerating the customer onboarding journey. Read ABN AMRO's automation case study.

Banking use cases:

  • Streamline Opening and Closing of Accounts
  • Improve Loan Processing Speed
  • Detect, Report and Prevent Fraud
  • Automate the Generation of Key Reports

Société Générale reduces customer onboarding from weeks to minutes

Complying with several layers of regulatory controls with manual processes meant opening a new account took a customer at least 30 days and involved multiple branch visits.

Now, customers walk out of the branch with new accounts in 15 minutes. That’s 2,880x faster onboarding that saves 1,600 person-days a year. Read Société Générale's automation case study. Discover automation for banking.


Automation offers significant value for insurers, helping to gather claim information, file data and alert the appropriate claims adjustor to begin working the case.

Deutsche Rentenversicherung (DRV) automates incoming mail, freeing up resources
DRV looks after 1.5 million insured persons and 80,000 employers – paying out 642,000 pensions in Germany and abroad. With Kofax TotalAgility, employees only have to manually process about 6% of cases with the rest carried out automatically. The result is 50% shorter processing time and 80% automated incoming mail processing. Read DRV's automation case study.

Aviva implements automation to fight insurance fraud
With the help of Kofax TotalAgility, Aviva uncovered more than 12,000 instances of insurance claims fraud worth more that £113m in a single year. Read Aviva's automation case study.

Insurance use cases:

  • Claims Processing
  • Policy Servicing
  • Underwriting
  • Customer Support Services

Discover automation for insurance.


Intelligent automation help healthcare organizations create cutting-edge solutions to address modern workplace challenges, so that healthcare teams can improve patient experiences, streamline front and back-office work and dedicate more energy to real mission-critical tasks.

AMN Healthcare processes healthcare workers’ timecards and key credentials
AMN Healthcare uses Kofax TotalAgility™ to automatically process healthcare workers’ timecards and key credentials, ensuring that their healthcare workers can fill “high needs” positions and receive their pay on time. Read AMN Healthcare's automation case study.

Healthcare use cases:

  • Improve compliance with regulations such as HIPAA with digital audit trails
  • Connect legacy healthcare solutions with modern software deployments
  • Simplify Scheduling and Patient Follow-ups
  • Remove human error in-patient records and billing statements

University Hospitals reduces manual data entry so nurses can focus on patients
“We processed a little over 57,000 orders through automation to allow nurses to be nurses instead of data entry clerks. The platform works very hard in the middle of the night so that when the clinicians arrive in the morning and they used to have 5 or 600 transactions in their queue to process, now they have 20.” says Rob Duber, Manager of Process Automation, University Hospitals. Read University Hospitals’ automation case study. Discover automation for healthcare.

Power Your Business with Intelligent Automation

We’ve only highlighted three industries, but no matter what your business does, you can do it better with automation.

Find out what Kofax’s automation solutions can do for your business.

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