How Digital Workers are Transforming the Way We Do Business

By now, nearly all of us are used to collaborating with colleagues virtually. Some colleagues you may have only ever met through a video call and as the work-from-anywhere world expands, you may work with team members in other cities, timezones, or even countries. The case has been proven for remote work and today 58% of employees work from home all or part of the time, according to McKinsey. But the digital collaboration doesn’t end there. For workers to be as productive and happy as possible, many workplaces are now collaborating with "digital workers" to help alleviate some of the manual tasks that would usually stop your teams from applying their skills to more value-added initiatives.

What are Digital Workers?

A digital worker can be seen as a software-based assistant that can handle tasks from mundane data entry to complex analytics. And they have the benefit of eliminating human error and fatigue while uncovering results much faster than human analysts. Digital workers are a key part of the remote work ecosystem – we know workers can be productive from home, so the next step is to give them the tools to make sure they can work productively.

Driving Efficiency and Productivity

Human creativity propped up by digital intelligence is a fast way to increase efficiency in your organization. Automating labor-intensive and multi-step tasks gets results faster than a human employee and maximizes workforce capacity and efficiency. Robotic process automation (RPA) can automate entire workflows, or just the parts you need, so your entire workforce is operating efficiently and productively.

Automation doesn’t just provide the benefit of speed and efficiency, it also mitigates the stress and burnout of human employees that could potentially compromise higher-priority tasks and lead to workplace dissatisfaction.

Providing Accuracy and Insights

Digital workers also improve outcomes by reducing error-prone, manual data entry and document processing. Solutions like Intelligent Document Processing (IDP) take the manual and complex process of document processing away from employees and into the capable hands of AI-based cognitive intelligence. Kofax IDP learns, processes and classifies unstructured document data with built-in machine learning and natural language processing.

Digital workers can also access and act on information using AI to accelerate outcomes. Kofax RPA enables workforce analytics that monitor and optimize digital worker health, discover trends, ensure compliance and detect real-time problems. It also provides insights into robot operations and system performance, allowing you to analyze employee productivity and identify trends to improve ongoing processes.