The appropriate PDF support can significantly impact your quality of life when using PDF tools. Since PDFs are globally popular for many reasons, from universal compatibility to excellent readability, tools to manipulate these files are as important as competent support to use these tools.
With Kofax Power PDF, you can expect everyday assistance from several angles to help you make the most of the product. Today’s blog reviews these forms of maintenance and support, what they mean for you as a user and how you can access them.
What to Expect From Kofax Power PDF Maintenance and Support
When using our tools for PDF manipulation, you can expect several support tools, from documentation to training courses and more. Here’s an in-depth look at these forms of support:
- Training Courses. Proper preparation is always a valuable tool in your arsenal since it allows you to diagnose and address problems with your PDF-related problems on your own. When you have the right knowledge, you won’t feel like you’re hitting brick walls when facing issues we address in our training courses. You can find our training courses in our learning portal.
- Familiarize Yourself With Documentation. As with most software, documentation forms a crucial part of its structure and community. We recommend familiarizing yourself with Power PDF documentation so that you understand the terminology, how features work together, and more. Once you know how to read the documentation effectively, you should be able to address most of the problems you could experience when using Power PDF.
- Latest Release Notes. Did something suddenly change with Power PDF? Does the way you used a feature previously not work anymore? Maybe the button for something moved? While we’re unlikely to make changes to the software that causes any of these issues, the latest release notes are always a good place to start if you feel something isn’t working quite like it used to. Our release notes cover all changes made with the latest updates and, specifically, the effect of those changes on the software.
- Join the Kofax Community. Another avenue worth exploring is the Kofax Community. The odds are that the question you have has been answered before and that if you’re going to find the answer anywhere, it’ll likely be in the Kofax Community.
- Utilize Kofax SmartHub. Kofax SmartHub allows you to deploy pre-built robots, connectors, scripts, and solutions to provide functionality and possibly solve complex problems you couldn’t figure out independently.
- Access Kofax Professional Services. Preventative maintenance is always a smart choice. Feel free to access our professional services, such as architecture and design consultancy, ongoing maintenance support, and much more, to help your Power PDF stay in working order.
- Request Technical Support. If you feel you’ve exhausted all avenues to solve a problem with Power PDF, we recommend you contact our technical support. Our professionals will take you through the process of submitting error logs or explaining your problem so that we can solve it for you as quickly as possible.
That concludes the list of maintenance and support features you can expect when using Power PDF. Having the right support system is crucial for any software as it allows you to keep momentum with your projects by solving errors as quickly as they come up.
If you want to try Power PDF, you can start right now with a free 15-day trial. Alternatively, we offer a 30-day money-back guarantee for those who change their mind after purchase.
