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The Kofax 2020 Intelligent Automation Benchmark Study

A Kofax-commissioned 3-part series conducted by Forrester Consulting

Featuring Forrester Research

Automation technology has become increasingly essential to enable organizations across all industries to compete. Forrester Consulting surveyed over 900 IT decision makers and employees from companies with an annual revenue of over $1B to determine top 2020 priorities and to provide insights to help organizations on their digital transformations. According to the commissioned study, 58% of organizations have deployed automation technologies to digitize information.

No longer confined to basic use cases, automation now touches virtually every facet of operations. How can firms execute on their automation ambitions while maintaining a high standard of quality and long-term agility?

Today’s purpose-driven organizations need to be hyper-focused on bridging people, processes and technology to improve operations and accelerate outcomes. Technology budgets are projected to increase by over 40% in the next two years.*

The 2020 Benchmark data clearly tells a story of enterprises moving beyond siloed, ad hoc automation and toward integrated, single-vendor Intelligent Automation platforms. Boards and executives understand the value of a single platform that can digitally transform a multitude of processes while providing an open architecture capable of easily connecting to third-party applications.
Chris Huff
Kofax's Chief Strategy Officer

98% of decision makers report that adopting an unintegrated approach to automation resulted in unanticipated challenges. An intelligent automation platform can help provide the digital know-how to define your strategy for digital transformation.*

*The Kofax 2020 Intelligent Automation Benchmark Study - Successful Automation Requires An Integrated Vendor Strategy

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Watch "Ask the Experts" On Demand

Watch this latest on demand panel discussion with a Forrester Expert and our guest customers to hear about their unique transformation journeys, how they navigated some key automation challenges and questions, and get an exclusive look at the results of the Kofax 2020 Intelligent Automation Benchmark Study conducted by Forrester Consulting.

How can we get you excited about the Forrester Study?

99% of decision makers believe there would be considerable value in working with a single automation vendor and automation platform

4 Intelligent Automation Insights for Building Resiliency and Capacity

The disruption of the global pandemic is forcing organizations to face—and embrace—a “new normal.” The question is: What’s the best approach to accelerating digital transformation when existing workforces are remote and reduced? Download this infographic to learn key insights from the Kofax 2020 Intelligent Automation Benchmark Study, conducted by Forrester Consulting.

Achieving Business Resiliency with Digital Capacity: Kofax CTO Chris Huff Weighs in

It's a delicate balance for many organizations—rapidly innovating and responding to the current challenges to meet customers’ demands while keeping costs in check. Read this blog from Kofax Chief Technology Officer Chris Huff for insights on building a resilient organization and why tomorrow's capacity is just as "digital" as it is physical.

The Case for a Single-Vendor Approach to Automation: 5 Reasons Integration is Key to Business Resiliency and Capacity

Recent global disruption has created a double-sided problem for business leaders: demand reduction and shortage of workforce capacity.

Download this ebook to learn how organizations can employ intelligent automation to deliver the level of service customers still expect while keeping costs in check and optimizing operations.