Always contact your Microsoft support team for initial support, they are trained on Kofax ICS.
Support teams monitor incoming email requests. Sales and partner pre-sales teams also monitor email Requests, and be sure to check the ICS FAQ for additional support.
Engage Support at:
Answers to your questions about Line Item Extraction and Verification
- Please visit the FAQ page for information on how to set up/deploy Line Item Extraction
Still seeing issues with setup
- I did not get my confirmation email including the auth key. I only received an order confirmation.
- Sometimes the emails with credentials end up in the SPAM folder. We will reset your password and let the system send you a new one.
- I am receiving some strange errors in NAV when trying to use the OCR service – where do I turn?
- First, check your CU release. We work with all releases, but please make sure you’re on the latest, if possible.
- Second, contact your Microsoft support line. They will help you diagnose the issue.