Agents and advisors increasingly seek mobile document processing, digital client collaboration, and client self-service. Clients now demand greater choice and empowerment, with a digital-first omnichannel experience on their terms. Back- and middle-office operations personnel prioritize core system integration and flexible, automated and accurate compliance. And all of the above place process visibility high on their wish lists.
The goal for finance and accounting teams is to reduce costs and improve efficiency throughout the financial process. And investment in SAP Enterprise Resource Planning (ERP) is critical for managing the key business functions of your organization, but you will still find some productivity gaps in managing and controlling the associated document and request driven processes.
Heading into 2019, the global economy and business world finds itself in one of those radical revolutions changing the course of how we do work. I call this wave of the Industrial Revolution “Workforce 4.0.”
In recent years, the software robot revolution has shown how robotic process automation (RPA) unlocks the value of electronic data previously trapped in internal and external systems to make it easily accessible, manageable and useable. It has also proven to be a valuable digital coworker to human employees in streamlining operations and expediting key business activities that serve customers.
Business Process Management (BPM) or Robotic Process Automation (RPA)--which to choose? The right choice depends on the challenge you need to overcome, and surprisingly, the right answer is often "both." This is particularly true as digital business transformation increasingly moves toward embracing the full spectrum of intelligent automation capabilities (such as machine learning and intelligent OCR).
For businesses to execute with speed and efficiency in their industries, they need to process all this information at the speed of which it is received. And because the growth of information has surpassed the enterprise’s ability to rearchitect its systems, many of the processes associated with the management of information require manual human manipulation—human interactions that are being stressed.