True digital automation requires more than just RPA. Customers need complementary technologies to automate the entire process journey – from content capture and data injection, to process orchestration, to advanced analytics informing business decisions. RPA is not the end-game; it’s just a piece in the intelligent automation puzzle.
Similar to their peers in other industries, manufacturing organizations are moving away from “the way things have always been done” and toward “working like the digitally transformed businesses of tomorrow.”
With the emergence of robotic process automation (RPA), employees now shift from being data gatherers and compilers to data users, focusing on more cognitive and strategic business initiatives that better serve customers. And adopting Kofax RPA with integrated AI capabilities lays the foundation for enterprise-wide Intelligent Automation.
In an age of “click and get it done,” customers are conditioned to expect business interactions to be simple, speedy and convenient. Applying for a credit card, for example, should be as seamless as snapping and sharing a photo from a smartphone. But if a business asks you to send documents by fax, email or mail/post? That’s very frustrating. Proving identity shouldn’t be so tedious.
In an increasingly connected world, what will the enterprise and workforce of tomorrow look like? How will work be performed? In the early stages of their digital transformations, organizations are beginning to leverage automation technologies like robotic process automation (RPA) to replace routine and repetitive tasks.
These “dumb robots” aren’t enough to help companies keep pace with increasing competition, fight the “business as usual” inertia, and achieve their ambitions for full automation. For that, they need a digital workforce of the future, comprised of “smart robots” – an AI-based toolset featuring capabilities such as machine learning and cognitive document automation.