In an age of “click and get it done,” customers are conditioned to expect business interactions to be simple, speedy and convenient. Applying for a credit card, for example, should be as seamless as snapping and sharing a photo from a smartphone. But if a business asks you to send documents by fax, email or mail/post? That’s very frustrating. Proving identity shouldn’t be so tedious.
In an increasingly connected world, what will the enterprise and workforce of tomorrow look like? How will work be performed? In the early stages of their digital transformations, organizations are beginning to leverage automation technologies like robotic process automation (RPA) to replace routine and repetitive tasks.
These “dumb robots” aren’t enough to help companies keep pace with increasing competition, fight the “business as usual” inertia, and achieve their ambitions for full automation. For that, they need a digital workforce of the future, comprised of “smart robots” – an AI-based toolset featuring capabilities such as machine learning and cognitive document automation.
There’s a saying in the OCR industry, “garbage in, garbage out”. In short, it is very challenging to get accurate OCR output from documents that even humans struggle to read. Thankfully, due to advancements in computer vision, there are now solutions for these challenges.
When it comes to Artificial Intelligence and RPA, the industry is moving faster than ever, with new, smarter software coming to market with increasing frequency. At Kofax, our development teams have been working overtime to incorporate things like machine learning and natural language processing into our products to narrow the gap between what companies consider RPA today, and where AI can take us in the future. The release of Kofax RPA 10.4 brought three specific capabilities to the forefront that are just the start of where we’re headed with intelligent automation.
Welcome to part three of our six-part series that will take readers on a journey through the latest concepts in multichannel document capture and intelligent OCR, with an emphasis on how AI has transformed what’s possible in making your documents and data work for you – and not against you.
In part three of our series, we are doing a deeper dive into what you should look for in a CDA solution. (Hint: You’ll need much more than just OCR functionality)