To compete in this new reality and become a more digital business, you must engage with customers in ways that feel simple, connected and intuitive. This is especially important in the First Mile™—those information-intensive initial interactions that can make or break a customer’s first impression of your business, such as onboarding, mortgage or loan origination, insurance claims processing and new policy applications, accounts payable, student transcript processing, citizen benefits enrollment and more. By making these meaningful interactions seamless and straightforward, you can set the stage for enduring and profitable customer relationships.
Building a strong foundation for transforming these critical processes of engagement is now possible by combining multichannel capture, process management, information integration, customer communications, mobility, e-signature, and process intelligence and analytics capabilities in a single, scalable platform. Kofax TotalAgility® Platform dramatically simplifies the First Mile of business. By bringing together your disparate technologies into a modern, mobile-first, omnichannel platform, you can develop and deploy intelligent business processes—specialized, highly adaptable, mobile-enabled applications designed for engaging your customers. And you can create a seamless, real-time link between your customer-facing systems of engagement and the internal systems of record that run your business, minimizing the need to modify enterprise applications, systems or repositories.
A friction-free First Mile, and subsequent mutually beneficial engagements throughout a business process and over the customer lifecycle, can result in a sustainable competitive advantage, reduced operating costs and loyal, satisfied customers over the long term.