It’s not just your customers: in today’s ever-evolving marketplace, your vendors and purchasing agents are also demanding faster, easier access to information, eager to conduct business in real time. After implementing invoice processing automation solutions, many organizations still spend a significant amount of time bringing on new suppliers, fielding basic supplier inquiries and completing other manual tasks related to invoice data entry and invoice mismatches.
Research shows that offering self-service functionality, through a web-based supplier portal or vendor portal software can significantly reduce the effort to onboard suppliers, reduce supplier inquiries and invoice mismatches, and free staff to focus on higher value tasks for the organization. Make it easier to do business with your organization while reducing costs and handling greater volumes of complex supplier interactions with ease.
Our research shows that better utilization of the self-service functionality embedded in supplier-facing systems is worth the effort – it can free up resources, lead to better data quality and improve supplier satisfaction.
When you extend self-service capabilities to suppliers and vendors through a web-based portal, you improve supplier relationships and take your invoice processing automation to the next level.