Organizations receive a high volume of varying document types from a wide range of channels that launch or continue internal business processes. Many do not have standard processes or capabilities in place to automate the collection and processing of documents, relying on expensive, error prone manual processes to scan, extract and enter data.
Deploy digital mailroom automation software comprising capture and business process management technology to automatically extract and validate information from incoming business mail (paper and electronic formats and channels) and convert it to structured electronic information that feeds business processes and systems across the enterprise. Leverage process automation to mitigate exceptions that cause significant friction in customer-facing processes. Track, review and gain insight into how well typically opaque business processes are working from the very first point of customer contact to the final business decision.
As far as overall efficiency gain, the remittance project was the most significant. Whatever mail arrives in the morning gets done that day; the bank float has virtually been eliminated.
When you employ automation to extract and validate information from incoming business mail and distribute it to business process workflows, you increase process throughput and revenue generation. By leveraging the power of process automation, you can also resolve exceptions without stalling your overall business processes.