Kofax Import Connector
Trigger business processes with information capture from electronic documents
As the use of email becomes increasingly common, organizations with a lot of inbound customer communication are experiencing a 70% increase in email traffic from their customers every year. In addition, fax is also still important. The ability to respond and act quickly to all such communications is key to a positive customer service experience.
Capturing email, fax and other documents received in files shares or through web services as soon as they enter the organization, turning them into actionable digital information, and routing that information to workflows, processes and applications is the key to automating document driven business processes and achieving operational excellence and sustainable cost reductions.
Kofax offers outstanding capabilities for capturing electronic documents, including:
- Classify incoming emails, faxes or documents imported through files shares or web services
- Extract and validate relevant information from meta data such as header, body text and any attachments
- Deliver the information into an ECM, CRM, ERP or other business application for immediate, appropriate processing
- Deliver the images into an archive for corporate compliance purposes
- Monitor the complete inbound capture process from a single application and provide chain of custody independent of the source or location of the business documents
This array of capabilities enables organizations to trigger business processes upon receipt of an electronic message without any manual interaction or even printing. The benefits include:
- Higher processing efficiency,
- Reduced costs,
- Higher data accuracy,
- Faster response rates, and
- Improved customer service
Benefits of using Kofax Import Connector
Faster Turnaround and Reduced Cost with Expense Management
With Kofax, a global manufacturer has implemented a centralized and fully automated expense management process. Employees from all over the world send their expense reports with attached reports, receipts, invoices, etc. to a centralized email address for straight-through processing.
Results: Reduced turnaround times, reduced call volume, higher customer service and satisfaction, cost effective consolidated infrastructure and significant cost savings.
Better Service, Increased Operational Efficiency, Reduced Cost
A US insurance company has implemented centralized capture and straight-through processing of all inbound email from their customers. Classification and extraction of metadata triggers the routing of digital information to the right processes and people. Documents related to claims are consolidated quickly, accelerating claims processing, and contracts and other documents are shared with brokers faster.
Results: Increased operational efficiency, better customer service, faster inquiry handling and more efficient handling of policies, claims and invoices.
Accelerate Document Handling and Comply with Data Privacy Rules and Regulations
A US bank has streamlined and significantly accelerated portfolio and asset documentation through the capture and straight-through processing of emails and documents. To comply with data privacy and data security regulations, all emails and attachments are indexed and routed to the application using SSL encryption. The data flow is monitored through each touch point across the entire organization, from entry to final archive.
Results: Faster, secure access to important information, seamless integration with asset and portfolio management processes, better customer service and reduced manual labor and costs.
Consolidate and Accelerate Invoice Processing
Many customers consolidate the capture of all incoming invoices on the Kofax capture platform, whether those invoices arrive via email attachments, fax or paper. The invoices are indexed with metadata at the point of entry and routed directly to the appropriate financial process or application.
Results: Higher invoice processing efficiency, higher data processing quality, better cash management, significantly reduced costs and better supplier relationships.
With Kofax, enterprises benefit from a unified platform to capture all data and documents - not only from paper, but also from email, fax and electronic formats coming in through file shares or web services.