Kofax Monitor™ examines both the system components and the current business service viability of your Kofax system and provides real-time access to operational information. The software includes oversight of Kofax operational throughput such as module processing rates, batch processing rates, batch exceptions, license usage, successful synchronization of remote sites, insight operating health and more.
Instead of unstructured application troubleshooting, the solution shifts actions to a proactive and focused resolution mode. The software can identify an error, the time it occurred and the nature of the occurrence to provide this concise information to the proper support personnel. But it doesn’t stop there; it can also take corrective action based on predefined actions to restart or reinitialize a service or process.
Recognizing and reacting to operational and application issues on a real-time basis is critical to ensuring high service levels and peak performance of business-critical document processing systems. The solution enables objective, measurable compliance with service level agreements and allows you to determine operational service levels and track application availability and performance over time.