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Sales, returns, and refunds

We want you to be delighted with your new purchase. However, if you need to return an item, we are here to help.

Sales information

Please contact Customer Service at (800) 654-1187 if you have questions on the best product suited for your needs.

For volume licensing discounts, please request a quote here.

Returns & Refunds

If you purchased your product online on Kofax.com, please click here for a refund request.

If you purchased your product from a retail location or other online retailer, contact Customer Service at (800) 654-1187 for a Return Merchandise Authorization (RMA) number for return. Proof of payment is required. Please allow 6-8 weeks for refund.

Note: Kofax offers a thirty-day money back guarantee for the purchase price on all retail products, beginning on date of purchase.