Customer Experience: A Catalyst for Digital Transformation
This report from 451 Research focuses on the transformational impact digital technologies have on IT and lines of business as they relate to Customer Experience (CX) improvements.
How Adaptive Case Management Drives Better Customer Engagement
Kofax is offering a free chapter from the newly published book ‘How Knowledge Workers Get Things Done: Real-World Adaptive Case Management‘ authored by a global team of the foremost authorities on case management such as Connie Moore, Research Vice President.
Four Quarters to Accounts Payable Efficiency
Ensuring your AP automation solution will meet the expectations set by your business case requires planning and change management. This whitepaper provides a framework for using a new system to achieve greater AP efficiency and offers a suggested program of activities to reach success.
Invoice Management: Technology You Need Yesterday, Today and Tomorrow
This Aberdeen Group report breaks down invoice management solutions into three periods: legacy solutions (yesterday); current solutions (today); and emerging technologies (tomorrow). Find out how companies with best-in-class status combine solutions from different eras to achieve success.
What Source-to-Pay Leaders Need to Know about Robotic Process Automation
The hot topic of robotic process automation for Procure-to-Pay operations requires more than a surface level understanding and is now more important than ever. This white paper from The Hackett Group provides a foundation for understanding RPA, from its uses in FPA to critical success factors for deployment.
Strategies for Improving the Efficiency of Integrated Supply Chain Networks
Learn how to extract more profit and efficiency from your supply chain by easily automating manual processes and integrating internal systems with B2B partner portals with no coding. Leverage information to improve supplier interactions and create growth by enhancing supply chain efficiency.
The Benefits of Accounts Payable Automation - Facts and Best Practices from Leading Analysts
What do leading analysts think about common accounts payable problems that stems from manual processes? Learn about the major benefits of implementing AP automation, criteria for selecting a solution provider and more from AP experts in this white paper.
The Ultimate Guide to Choosing the Right Robotic Process Automation Solution
Ensure you’re getting the most value out of your staff and processes by investing in the right robotic process automation solution for you. It’s your how-to-handbook for digitally transforming the way you work.
Optimize Your Customer Engagement with Customer Communications Management (CCM)
Customers of all ages engage with their vendors through more channels than ever, including chat, email and online communities. Learn how to understand your customers' communication channel preferences and effectively manage communication across all desired touchpoints in this buyer's guide.
Dynamic, Real-Time Mobile Engagement: Meeting Consituents Where They Are
As mobile adoption grows, deploying a platform that can support your constituent base consistently, across all channels, is essential. This paper explores the value of a mobile engagement platform that meets customers and constituents where they are with comprehensive, real-time mobile capabilities.
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