Sweeping changes in the healthcare industry are changing the way both providers and payers do business. The Affordable Care Act (ACA), HITECH, Meaningful Use, HIPAA, ICD-10, HIT, and other mandates are having a dramatic effect on business processes.
The challenge for both health and property and casualty (P&C) insurers is improving operational performance in light of these mandates. Add to this new payment models, more complicated risk-sharing agreements and frequently shifting deadlines for compliance and you have an industry in a constant state of flux, and rising costs for claims processing and customer service. Plus consumers are increasingly frustrated by the system, which still largely relies on paper and repeated phone calls for billing and payment resolution.
Learn how this decades old model can be transformed into one that is more convenient, seamless, affordable, reliable and transparent in processing health, accident and injury claims.
Download your copy of Providing High Performance Claims Processing now and learn how to streamline claims processing and improve the customer experience.