The Role of Customer Engagement in a Digital Transformation Strategy

Digital transformation initiatives often focus on improving "customer engagement." A recent study by 451 Research spotlights the shift in customer preference from traditionally non-digital communication toward mobile and digital technology, a shift that is beneficial for customers and businesses alike. Yet organizations are not only delighting customers with an interactive, user-friendly digital experience, but also extending their digital transformation efforts to attain operational excellence, realize efficiencies and achieve business agility.

Kofax, in partnership with 451 Research, this webinar examines:

  • The role of the customer experience in digital transformation initiatives
  • Insights from 451 Research that uncover the state of digital transformation at organizations across multiple industries
  • Real-life stories of organizations that have partnered with Kofax on their digital transformation journey

For more information, call our United States office at +1 (949) 783-1448, or contact a local office around the world.