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Broadening the Role

Kofax and Marketforce's webinar discussed how the "Generation Selfie," shaped by the personalised and meaningful interactions pioneered by the likes of Amazon and Netflix, has increasingly high expectations of its banks. It also covered how the transformation, from transactional utility to friend adviser, will require banks to rethink their role, engage with fintech innovators and put the customer at the heart of everything they do.

Watch the on-demand version of the webinar with experts from RBS, Barclays, Mondo Bank and Kofax.

Panel speakers:

  • Rob Kerner, Director of Strategy (Customer Experience Programme), RBS
  • Steven Roberts, Strategic Transformation Director, UK, Retail & Business Banking, Barclays
  • Jason Bates, Co-founder, Mondo Bank
  • Darren Collins, Global Director, Financial Services, Kofax

For more information, call our UK office directly on + 44 1256 89 1053, or contact a local office around the world.

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