The customer experience is a journey. From new account openings to renewals and referrals, every interaction is an opportunity to provide a great experience and create a long-lasting relationship. Kofax Intelligent Automation makes customer engagement easy with a suite of smart technologies that scale and manage end-to-end automation across the enterprise. Learn more at www.kofax.com/IntelligentAutomation
Jim Marous of the Financial Brand, Breana Patel of Bonova Advisory, Mike Quindazzi of PwC and Russ Gould of Kofax describe where the banking industry is, where it's headed and what's needed to meet customer expectations.
Breana Patel, Founder and CEO of Bonova Advisory explains the risk to credit losses is one of the greatest risks banks face. Leveraging automation, like robotic process automation, will enable banks to constantly monitor and assess risk.
Mike Quindazzi, Managing Director of PwC shares the challenges banks face when undergoing digital transformation.
Jim Marous, Publisher of the Digital Banking Report and The Financial Brand shares how the most innovative banks have broken down the barriers and are digitizing their processes, including customer onboarding.
According to PwC research, 72% of the executives said AI will be a competitive advantage for banking organizations. Mike Quindazzi, Managing Director of PwC and Russ Gould, VP Products and Solutions Marketing at Kofax explain how AI can be leveraged to augment current workforce and improve productivity.
Mike Quindazzi, Managing Director of PwC and Russ Gould, VP Products and Solutions Marketing at Kofax discuss questions businesses face when incorporating new automation platforms like AI and RPA. How do we create a center of excellence? How can we leverage this technology in the back and front office? What processes will have the highest rate of return?
Breana Patel, Founder & CEO of Bonova Advisory describes the compliance processes and leveraging automtion platforms like robotic process automation go beyond simply automating mundane tasks.
Watch Jim Marous, a top 5 Fintech influencer and internationally recognized financial industry strategist, as he reveals top considerations for bankers seeking to embrace the latest digital engagement models -- and most importantly, take the necessary risks and "disrupt" themselves.