Work Smarter not Harder with Kofax SmartHub
Climate and energy politics and social and technological developments are significant challenges for energy suppliers. To increase efficiency, Kelag decided to automate data entry and the process of comparing rankings on price-comparison sites with Kofax RPA.
The energy market is characterized by major societal trends
and technological advancements. Complex and dynamic
market demands require utilities to be efficient, agile and
innovative. To succeed long-term in this ultra-competitive
environment, companies need to develop efficient ways of
working, as well as differentiators that help them stand out
Observing these trends and technological developments,
Kelag – one of Austria’s largest utilities – quickly stepped into
action, scouring its business to identify potential efficiencies.
Its search spawned the idea to automate routine processes to
free up employees to make the best use of their time.
To bring its idea to life, Kelag chose to work with SmartCAP
IT-Solutions and other vendors to deploy Kofax Kapow™
robotic process automation (RPA) solutions.
Cornelia Kowatsch, Team Coordinator for Finance
Management in Kelag’s Middle- and Back-office, explained, “We selected Kofax and SmartCAP IT-Solutions based on our
previous positive experience of using these vendors in other
areas of our business, such as in our digital mailroom project.
In addition, the proposal from Kofax and SmartCAP
IT-Solutions came in at an attractive price.”
As a first use-case, Kelag worked with SmartCAP IT-Solutions
to automate data entry into its SAP ERP applications using
Kofax Kapow. Specifically, Kelag built a robot that keys
complete information from bank statements from its domestic
subsidiaries directly into SAP ERP.
Margareta Schliesser-Slanic, Coordinator of the RPA
Competency Center at Kelag, remarked, “Desktop automation
is a powerful way to free employees from routine tasks.”
Cornelia Kowatsch continued, “By automating data entry into
our SAP ERP finance application, we save valuable time that
our highly skilled accountants can now spend on other tasks.”
The excellent results achieved by automating SAP data entry
provided a springboard for Kelag to explore the potential of
robotics in other areas. After promoting its success in the SAP
use-case internally, Kelag’s RPA Competency Center arranged
an internal robotics workshop for managers who displayed an
interest in participating.
At the workshop, SmartCAP IT-Solutions demonstrated the
capabilities of Kofax Kapow and asked each participant to
think of processes in their departments that could be
streamlined using RPA. Kelag and SmartCAP IT-Solutions
gathered the results and selected the most promising ideas
for further investigation.
Taking up a suggestion from the sales and marketing teams,
Kelag’s RPA Competency Center turned its attention to pricecomparison
websites, which are designed to help consumers
choose energy providers. Users submit information such as
energy consumption, location, type of house or apartment,
number of bedrooms and number of occupants. The website
then obtains quotes from multiple providers and lists them in
ascending price order. There is intense competition for the top
spots, as consumers are significantly more likely to purchase
energy from these utilities.
As energy providers jostle for position, sales and marketing
departments frequently check their company’s rankings.
Employees typically enter data into several price-comparison
websites using multiple sample profiles, making the task very
time-consuming. SmartCAP IT-Solutions helped Kelag build a robot that keys in information from sample user profiles,
obtains quotes, checks Kelag’s ranking and sends the
information to interested parties – all without human
By automating routine tasks using RPA, Kelag is unlocking
significant time savings for staff and enabling them to focus
on other work.
Margareta Schliesser-Slanic continued, “Our sales and
marketing teams used to spend multiple person-hours
checking our ranking on price-comparison websites. Thanks
to Kofax Kapow and SmartCAP IT-Solutions, those
employees now have more time to spend on other activities.
It’s a similar story in the accounting department, as
automating data entry into SAP saves the team between 10
and 15 minutes per day.
“Employees have warmly welcomed the Kofax Kapow
solutions, because they can work more efficiently and hand
off repetitive tasks to the robots.”
In future, Kelag plans to build on its success by deploying
RPA in other areas. For instance, the company is exploring
possibilities to automate the generation and email
distribution of reports regularly used by staff. For example,
this could be reports regarding how many consumers
change their energy supplier.
Margareta Schliesser-Slanic concluded, “The intense
competition in the energy market shows no signs of cooling.
We believe that robotic process automation from Kofax
Kapow acts as a powerful differentiator to help us maintain
our strong position in a turbulent market.”
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