Foundation Home Loans Improves Responsiveness While Keeping Headcount Flat
FASTER RESPONSES TO INBOUND CUSTOMER REQUESTS
SAVED PER DAY BY AUTOMATING INBOUND DOCUMENT PROCESSING
OF ALL INBOUND DOCUMENTS CLASSIFIED WITHOUT HUMAN INPUT
Foundation Home Loans uses Kofax solutions for process automation—cutting customer response times by over 50%, saving over 16 person-hours per day and creating headroom for growth.
“By the time an item reaches our customer services team, it’s electronic and classified for immediate and clear action. Freeing our team from repetitive tasks also greatly improves job satisfaction, which we see as a powerful contributor to employee performance and retention.”
Julie Hood, Senior IT Project Manager
Kofax Customer Communication Manager
Classification and Triage
Digitization of Inbound and Outbound Communications
Headquartered in Bracknell, England, Foundation Home Loans is an intermediary-only lender offering a competitive range of products to meet the needs of buy-to-let clients, limited companies, and applican
ts for residential mortgages who just miss out on the mainstream lenders. Through its intuitive online portal, Foundation Home Loans provides instant and accurate decisions, saving mortgage brokers time.