A large energy company harnesses Kofax RPA™ to automatically process incoming customer requests – such as moving between providers or changing address. Now, 75% of requests are completed without human invention, saving time for call-center staff and helping them respond to customers within minutes rather than days.
Kemira is lifting shared services productivity to new heights with Kofax RPA. By harnessing the robotic process automation solution to streamline processes, the group has freed up tens of thousands of hours a year, helping teams stay on top of rising workload and deliver top-quality service.
AMN Healthcare, working with business partner Genus Technologies, uses Kofax RPA™, Kofax TotalAgility™, Kofax Analytics for TotalAgility and Kofax Mobile Capture™ to automatically process healthcare workers’ timecards and key credentials. Combined, these solutions ensure that their healthcare workers can fill “high needs” positions and receive their pay on time, while also reducing workload for the company’s back-office staff—allowing them to focus on more value-add tasks.
A major European insurance company wanted to reduce the time it spent processing medical investigation reports. To reduce the workload of its claims teams, the company deployed Kofax TotalAgility. The solution cuts report processing times by 80% and frees up staff to focus on more value-add tasks.
Toymaster is a central invoice processor for over 250 independent toy shops in the UK, Republic of Ireland, and Malta. Traditionally, invoices have been processed manually, but new regulations prompted Toymaster to implement Kofax ReadSoft Online™, enabling it to process 30,000 invoices per year while enabling the reallocation of 21 full-time employees.
Using Kofax RPA, Randstad has successfully streamlined timesheet processing, eliminating thousands of hours of manual labor and helping avoid the weekly scramble to meet tight payroll deadlines.
Business growth was stretching paper-based accounts payable processes to the limit. By moving to a digitized and automated approach, this North American food manufacturer slashed the purchase-to-pay cycle from weeks to days, and has doubled invoice volumes while increasing headcount by just 1.5 full time employees.
Max Hamburger Restaurants needed a way to efficiently manage company invoices across its chain of 107 restaurants. By deploying Kofax ReadSoft Invoices, it is able to automate more and more of its invoicing processes, increasing business agility while reducing the risk of errors.
Climate and energy politics and social and technological developments are significant challenges for energy suppliers. To increase efficiency, Kelag decided to automate data entry and the process of comparing rankings on price-comparison sites with Kofax RPA.
Intesa Sanpaolo wanted staff to focus on promoting its products and services, but employees found much of their time consumed by tedious manual work. By deploying Kofax Transformation Toolkit, Intesa Sanpaolo has fully automated lower-value tasks, which frees up precious time for its staff to focus on selling and customer service.