Purchase-to-pay (P2P) organizations spend a significant amount of time setting up suppliers, fielding basic status inquiries, and completing other routine, non-value-added tasks. While most consumer-facing industries have transitioned to a more self-service model for customer-supplier interactions, the business world has been held back by myths surrounding supplier self-service tools. These myths range from online security concerns to legacy system upgrade costs to establishing business cases.
The latest research from The Hackett Group shows that better utilization of the self-service functionality embedded in supplier-facing systems is worth the effort. Organizations can free up resources, raise data quality and improve supplier satisfaction. Case in point: highly automated AP organizations have 39% lower costs per invoice ($4.95 vs. $8.12) than non-automated organizations.
Learn how to get ahead with self-service tools for invoice automation now. Download this informative whitepaper that debunks five common myths surrounding supplier self-service tools and provides tips for your success.
This affords a huge opportunity to rethink how you engage your customers, employees, and partners via the mobile channels.
Download your copy of Image Capture Will Transform the Customer Experience now.
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