Work Smarter not Harder with Kofax SmartHub
Every day, NAB depends on numerous processes to meet customer needs and get things done, many of which are paper-based and manual. These inefficiencies are even more challenging during this time of global turbulence and increasingly remote workforces.
The Australian banking sector is also becoming increasingly competitive as the industry’s digital transformation accelerates. With digital native “neobanks” and new regulatory initiatives such as Open Banking, customers are becoming more sophisticated, connected and empowered around their banking preferences.
The good news? NAB can accelerate digital transformation by deploying Kofax Intelligent Automation solutions that use machine learning to transform data into actionable insights. Choose automation platforms with embedded artificial intelligence (AI) that smartly recognizes people, processes, and technology to enhance operations, improve data quality and deliver the personalized experience NAB customers expect.
The Kofax Intelligent Automation platform is enabled at NAB, and can be extended in a matter of weeks to adapt to new uses cases for NAB business units. These use cases include:
Kofax enables fast-to-market eKYC, origination and onboarding capabilities to digitize customer engagement at the point of origination. This ensures all customers’ and clients’ first experiences with NAB are seamless, paving the way for successful long-term relationships.
Drive customer loyalty through a digital self-service/assisted-service model via a single, open platform.
Employ a flexible automation platform to meet Customer Due Diligence requirements.
Automate processing that mitigates risk and improves efficiency and scale, as well as reduces end-to-end processing time.
Streamline and automate your mortgage loan origination, closing and servicing processes.
Streamline and automate your consumer loan origination and closing processes.
Automate new account openings to enhance the customer experience and accelerate time to revenue.
Kofax enables seamless data integration between systems, paperless processes and proactive customer communications to serve customers—not push paper—as well as reduced processing times and dramatically lower costs.
Streamline remote branch capture and create a superior customer experience.
Automate the capture of your bank’s mail and deliver electronically to your business processes.
Regulations have multiplied exponentially since the financial crisis in 2008, and banks are spending billions of dollars annually on compliance. Leverage technology with flexible, rules-based workflows that allow NAB to quickly and easily adapt to regulation changes and updates, and be more resilient to unexpected global disruptions.
Automatically gather and integrate compliance information to meet regulatory reporting demands.