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The Australian Government fares well on the world stage for digital transformation—the latest United Nations e-Government Development Index ranks Australia second in the world for the third year running. Millions of Australians are already securely accessing a range of government services online everyday through platforms such as myGov. These services include myTax (ATO), Medicare rebates and a range of Centrelink claims and benefits. Cost pressures and evolving regulatory requirements are also driving many government agencies toward digitally transforming operations with intelligent automation.

Providing better citizen experiences is a benefit of digital transformation, but there is an ageing population which needs more guidance in navigating processes. Enhancing these channels with digital assistants which steps citizens through onboarding and claims processes is key to reduce call centre volumes and deliver better service. And this has never been more critical during the current global crisis, as governments around the world accelerate digital and automation adoption.

Ready to power your department’s digital transformation? Let’s get started.

AP Automation

Manually processing invoices is notoriously slow and inefficient. The Australian Government’s broader aim to accelerate the flow of money in the economy through the current environment—reducing payment days from 30 to 15 days—makes faster processing an urgent need.

The solution? Automate end-to-end AP processes to boost productivity, reduce costs and increase data visibility. More than just an invoice management program, Kofax Process Director delivers a unified platform for managing all of your accounting processes, from purchase-to-pay, to order-to-cash and record-to-report, so you can maximize your SAP investment. And effortlessly send and receive e-invoices with customers and suppliers from around the world with Kofax Invoice Portal.

Citizen Onboarding

The majority of Australian citizens don’t see mobile capabilities as a perk, but as a necessity. When you consider that global smartphone penetration is expected to surpass 90% by the end of 2020, it’s not surprising. Today’s savvy citizens expect to sign up for services, access, and interact with government agencies on the channel of their choice, anytime and anywhere. This includes secure and convenient mobile capture and ID verification technology. A process that once took hours of paperwork and manual intervention can now be completed in about 10 seconds.

Patient Data Capture and Security

The patient lifecycle goes through many phases. And at each phase, your healthcare admin, nurses and doctors must collect an extensive amount of patient data. Patient records include everything from your patients’ personal information—like full names, birth dates and Medicare numbers—down to their insurance policy information, their ailments, diagnosis and treatments. To protect this information, your facility needs to ensure that all data is stored, managed and exchanged securely in a single, integrated solution.

Another critical element in improving patient care is to increase insights across processes, such as admissions and surgery. Learn how one provider uses the Kofax Intelligent Automation platform to achieve this.