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Is it possible for organizations to master the unpredictable? In the Age of the Customer, a higher level of engagement and business agility is not only a desirable goal, it’s critical. Successful customer engagement all starts with adaptive case management, a category in which Kofax was recognized in a recent report from Forrester1. Kofax was also recognized in a recent Gartner report for its case management frameworks2.

This paper will outline how organizations that complete their architecture of engagement by embracing an adaptive case management platform will win more new deals, keep more customers happy, operate less wastefully, and capitalize better on opportunities for improvement. Furthermore, how “knowledge workers” are used by today’s businesses will define the organization.

Authored by: Dermot McCauley,
Vice President, Solutions Product Marketing at Kofax

  1. Forrester Research, Inc “The Forrester WaveTM: Dynamic Case Management, Q1, 2014,” Craig LeClair and Derek Miers, March 28, 2014
  2. Gartner, Inc., “Critical Capabilities for Case Management Frameworks,” Janelle B. Hill, Kenneth Chin, Rob Dunie, February 12, 2014