In an age of “click and get it done,” customers are conditioned to expect business interactions to be simple, speedy and convenient. Applying for a credit card, for example, should be as seamless as snapping and sharing a photo from a smartphone. But if a business asks you to send documents by fax, email or mail/post? That’s very frustrating. Proving identity shouldn’t be so tedious.
In an increasingly connected world, what will the enterprise and workforce of tomorrow look like? How will work be performed? In the early stages of their digital transformations, organizations are beginning to leverage automation technologies like robotic process automation (RPA) to replace routine and repetitive tasks.
Organizations stand to gain in numerous ways from applying RPA and intelligent automation to repetitive, manual tasks. These technologies eliminate errors, cut processing times by half, deliver 100% accuracy, and increase capacity by as much as 50%. Perhaps even more importantly, automation relieves employees of tedious tasks and enables them to focus on value-added activities that require a human touch.
Automation is the future. Most organizations―and likely yours as well―have automation as one of its key priorities for 2019 and beyond. But you may be asking yourself, where should we begin this journey toward automation?
As organizations explore the use of automation and facilitate such a balance, they will increasingly turn to Intelligent Automation software platforms vs. stand-alone ‘point’ solutions. An Intelligent Automation platform of technologies hyper-connects an organization (its people and its customers) to transform how work gets done and service is delivered.
In a recent Forbes Insights report, more than 300 senior executives around the world were asked to weigh in on the current state of process automation in their organizations, and the benefits and barriers they see to doing more. They provided insights on how their businesses are implementing robotic process automation (RPA) with Intelligent Automation.