Customer experience is the new battleground for businesses. The winners will be prepared to go the extra mile to offer more human and frictionless customer experiences.
Chances are good that you, or someone you know, has been a victim of fraud. In 2018, the U.S. Federal Trade Commission processed 1.4 million fraud reports totaling $1.48 billion in losses. Credit card fraud was most prevalent in identity theft cases — more than 167,000 people reported a fraudulent credit card account was opened with their information.
Welcome to the second blog in our series: Kofax Conversations – Thought Leaders Talk “What’s Next” in Digital Banking. Throughout our series, we are featuring exclusive interviews with industry experts to help create a snapshot of where banks are on the digital continuum, where they’re going and the steps they’re taking to get there.
Welcome to Kofax Conversations – Thought Leaders Talk “What’s Next” in Digital Banking. This is the first blog in an exciting series showcasing video discussions with thought leaders in the financial services industry.
Pundits, experts and analysts have been talking about the “Age of the Customer” for several years now, but businesses are slow to catch on. It’s not that we don’t want to create seamless experiences for our customers. The challenge is behind the scenes: A combination of legacy processes and systems that don’t talk to each other or share information, creating a frustrating ordeal for customers.
If 2017 was the year of digital disruption, then 2018 is poised to be the year of digital dominance. Many of the technological “nice-to-haves” are becoming “must-haves,” as customers now have a clearer vision of the experience they expect – and are empowered to demand it.