Agents and advisors increasingly seek mobile document processing, digital client collaboration, and client self-service. Clients now demand greater choice and empowerment, with a digital-first omnichannel experience on their terms. Back- and middle-office operations personnel prioritize core system integration and flexible, automated and accurate compliance. And all of the above place process visibility high on their wish lists.
As organizations roll out their robotic process automation (RPA) initiatives, they frequently encounter efficiency challenges with receiving and processing documents and the information contained in them.
Technology predictions are hard to nail. But when it comes to the future of work, we’re pretty comfortable looking into the crystal ball.
Automation. Forrester calls it “one of the most profound and disruptive forces in human history,” adding that “companies that master automation will dominate their industries.”
Congratulations, you’ve made it to the final installment of our six-part blog series on how information capture can revolutionize your document and data processing. This series wouldn’t be complete without some discussion of where information capture is headed.
Call it digital transformation, digital disruption, digital operations or digital process automation. No matter what term an organization uses to describe automation technology, the goal the same everywhere.