As market pressures and customer expectations motivate organizations to work smarter and more efficiently, many are turning to robotic process automation (RPA) to increase efficiency, overcome the gaps of siloed systems and drive their digital transformation. There is certainly no shortage of RPA vendors to choose from. How can you differentiate between the different solutions on the market and find the right RPA solution for you?
The world is changing at an accelerating pace, and with 2019 almost in the rearview mirror, our strategy team takes a step back and tries to peer into the future. We explore the trends taking shape in the intelligent automation (IA) market and look for macro patterns that could give us a hint as to what’s to come in the year ahead. Here are our top 10 predictions that will impact the intelligent automation market over the next 12 months.
Agents and advisors increasingly seek mobile document processing, digital client collaboration, and client self-service. Clients now demand greater choice and empowerment, with a digital-first omnichannel experience on their terms. Back- and middle-office operations personnel prioritize core system integration and flexible, automated and accurate compliance. And all of the above place process visibility high on their wish lists.
As organizations roll out their robotic process automation (RPA) initiatives, they frequently encounter efficiency challenges with receiving and processing documents and the information contained in them.
Technology predictions are hard to nail. But when it comes to the future of work, we’re pretty comfortable looking into the crystal ball.
Automation. Forrester calls it “one of the most profound and disruptive forces in human history,” adding that “companies that master automation will dominate their industries.”