Without Kofax, workflow is workslow!

In many organizations, the daily work is initiated by distribution of the incoming mail to departments, groups and individuals. While scanning and image-enabled workflow can be utilized to transport these documents around the organisation in a secure and auditable manner, significant human effort is still required to classify them in the mailroom. This causes processing delays, routing errors due to misinterpretation, and significant labour costs.

Digital Mailroom

Digital mailroom solutions from Kofax automate the classification and extraction of all incoming mail

• Independent of delivery mechanism – handling paper documents, fax and e-mail in a single solution.
• Independent of document type – hand-printed and handwritten forms, attachments, correspondence, invoices, checks, sales orders
• In a proven and secure process

Paper documents are scanned as they arrive – no need for sorting into batches by type. Fax images are imported directly from a fax server – no need to print and scan. Emails are automatically captured along with attachments. Kofax’s world-leading classification and extraction technologies identify each document based on image and text analysis before they are released to the correct workflow queue. If new document types are received they can be easily incorporated using Kofax’s revolutionary learn-by-example technologies.

Benefits at a glance

Increased....

• Responsiveness – better customer service. Documents appear in workflow in minutes, not hours. Telecoms provider Swisscom now make customer document available to their staff less than four hours after receipt, compared to 2 days with manual distribution.
• Capacity. Automation allows you to process more documents with no increase in headcount, so as your business grows, your costs don’t. At Countrywide Property Lawyers in the UK, 90% of mail is now sent automatically to the correct department using Kofax.
• Productivity. Automating classification and extraction frees up human capital to focus on tasks that add value to your business such as customer service or query resolution. At Caremark healthcare, average staff productivity increased by 45% with Kofax.

Reduced....

• Labour costs. Automating classification and extraction reduces the need for costly human effort to process incoming documents. Office supplies giant Corporate Express saw their invoice processing costs reduced by $1M per year with Kofax.
• Exceptions. Humans typically mis-classify 1-in-20 documents. Kofax’s classification technologies provide world-beating accuracy that cuts errors by up to a factor of 10, resulting in fewer downstream exceptions.
• Risk. Kofax provides an accurate and reliable process for classifying and indexing documents, allowing them to be stored securely in document and records management systems with the correct tags and retention policies.